"Ma'am," Elias said calmly, leaning over the counter. "He’s not doing it out of spite. Cats don't do spite. He’s likely in pain. Arthritis makes it hard to climb into a high-sided box. Or maybe he's diabetic. It’s a medical issue, not a behavioral one."
Prevention of illness through veterinary care, and rapid diagnosis/treatment if injury occurs. "Ma'am," Elias said calmly, leaning over the counter
Unfortunately, many animals face welfare issues, such as: " Elias said calmly