If a recent Windows Update broke your connection, you may need to use the "Roll Back Driver" option or manually select the "USB Serial Device (Microsoft)" driver from the local list. 9200CX Console port - USB MICRO - Page 2 - Cisco Community
If you are looking for the newest driver because your cable stopped working, You need to downgrade to driver version 3.3.2.102 to support the AWM 20251 cable hardware. awm 20251 console cable driver updated
To take advantage of the updated driver, simply follow these steps: If a recent Windows Update broke your connection,