The old adage "what gets measured gets managed" remains true, but COPC has updated what needs to be measured.

For organizations currently certified or seeking certification, the implications are significant:

: The standard moves beyond individual transactions to optimize the entire customer service journey , emphasizing proactive journey design. Flexible Metrics

No major update is without friction. The v2.0 deprecates three features from v1.x:

The validator will resolve includes at build time, producing a single signed container with traceability.